Thank you for purchasing games from Hong Kong Vision Prosper Trading Limited. This Shipping Policy explains how we process, ship, and deliver your game orders.
1. Order Processing Time
Once an order is placed, we will begin processing it as soon as possible.
Processing times may vary depending on product availability, order volume, and seasonal demand.
2. Shipping Methods & Delivery Time
We offer worldwide shipping. Delivery times depend on the destination country and local logistics providers.
Typical delivery timeframes include:
- Domestic (Hong Kong): Generally faster
- International: Varies by region and customs procedures
Please note that unexpected delays may occur due to customs inspections, weather conditions, or logistical interruptions.
3. Shipping Fees
Shipping fees are calculated based on the destination, order weight, and the shipping method chosen at checkout.
Any applicable fees will be displayed before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive tracking information to monitor your package’s delivery status.
5. Address Accuracy
Please ensure that your shipping address is correct and complete.
We are not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.
6. Customs Duties & Import Taxes
International orders may be subject to customs duties, VAT, or other import taxes.
These charges are determined by your local customs authorities and are the customer’s responsibility.
7. Shipping Delays
Delivery times may be affected by factors beyond our control, including:
- Customs processing
- Carrier delays
- Weather conditions
- Peak shopping seasons
We will do our best to assist if a delay occurs, but we cannot guarantee delivery dates.
8. Lost or Damaged Packages
If your package is lost, damaged, or significantly delayed, please contact us with your order information.
We will work with our shipping partners to find a solution.
9. Contact Us
For any questions about shipping, you may contact us using the information below:
- Phone: 00852-62102068
- Email: yangxiaojun730528@gmail.com
- Address: RMO3, 24/F, Ho King Commercial Centre, 2–16 Fayueng Street, Mong Kok, Hong Kong