Return & Refund Policy

At Hong Kong Vision Prosper Trading Limited, we want you to feel confident when shopping for game products with us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

  1. Return Eligibility
    We accept returns under the following conditions:
  • Physical game products must be unused, unopened, and in original condition.
  • All packaging, manuals, and activation codes (if applicable) must be intact.
  • Digital products, downloaded content, or activated codes are non-returnable.
  1. Non-Returnable Items
    For security and licensing reasons, the following items cannot be returned:
  • Digital downloads or activation codes
  • Opened game discs or software
  • Sale or clearance items (unless defective)
  1. Return Process
    To request a return:
  • Contact us with your order details.
  • Provide a description or photo of the item if needed.
  • Our team will review your request and provide return instructions.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

  1. Damaged or Incorrect Items
    If you receive an item that is damaged, defective, or not what you ordered:
  • Contact us immediately with your order details.
  • We will arrange a replacement, exchange, or provide an appropriate solution.
  • Please do not discard the item or packaging before contacting us.
  1. Exchanges
    If you wish to exchange a physical game product for a different version or platform:
  • You may return the original item (if eligible) and place a new order.
  • Exchanges depend on product availability.
  1. Refunds
    Refunds are issued once returned items are received and inspected.
    Refunds may take several business days to appear in your account, depending on your payment provider.
    We reserve the right to refuse a refund if returned items do not meet the required conditions.
  2. Order Cancellation
    You may cancel an order only if it has not been shipped.
    Once shipped, cancellations are not possible, but you may request a return of eligible physical items after receiving them.
  3. Contact Us
    For return or refund inquiries, please contact us:

Phone: 00852-62102068
Email: yangxiaojun730528@gmail.com
Address: RMO3, 24/F, Ho King Commercial Centre, 2–16 Fayueng Street, Mong Kok, Hong Kong

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